Refund, Return & Cancellation Policy

1. Service Cancellation Policy
 

1.1. Clients are required to provide a minimum of 24 hours’ notice to cancel or reschedule any confirmed appointment.
 

1.2. Cancellations made less than 24 hours prior to the scheduled service time are subject to a cancellation fee of S$50 or 20% of the service value, whichever is greater.
 

1.3. For major renovation projects or jobs requiring the advance purchase of custom or specialty materials, cancellation after procurement or commencement of work will result in the forfeiture of any deposits paid.
 

1.4. We reserve the right to cancel or postpone services due to unsafe conditions, force majeure events (e.g., fire, flooding, illness, or national restrictions), or other circumstances beyond our control, in which case clients will be notified as early as possible and rescheduling will be arranged without penalty.
 

2. Refund Eligibility
 

2.1. Refunds may be considered under the following circumstances:
 

• 2.1.1. The scheduled service was not rendered due to an error or cancellation by our company.

• 2.1.2. A duplicate payment was made and verified.

• 2.1.3. The client reports valid dissatisfaction with the quality of workmanship within 3 calendar days of service completion and the issue cannot be resolved through corrective work.
   

2.2. Refunds will not be issued under the following circumstances:
 

• 2.2.1. Clients change their minds after services have commenced.

• 2.2.2. Delays or disruptions due to client-side issues (e.g., unavailability, access restrictions, or withholding of necessary information).

• 2.2.3. Damages caused by the client, their representatives, or third parties after service completion.

• 2.2.4. Incomplete or inaccurate information provided by the client that results in misquotation or improper service planning.
   

2.3. Approved refunds will be processed using the original payment method within 14 business days.
 

2.4. All refund decisions are at the sole discretion of Speed Trust Renovation Pte Ltd following investigation and review of supporting evidence.

 

3. Return of Materials
 

3.1. Materials or parts supplied by Speed Trust Renovation Pte Ltd are generally non-returnable once installation has begun or items have been customized or ordered to client specifications.
 

3.2. In certain cases, unused standard materials may be returned to the supplier, subject to restocking fees, supplier policies, and provided they are in a saleable condition.
 

3.3. Custom-fabricated items, perishable goods (e.g., adhesives, sealants), and clearance items are strictly non-refundable and non-returnable.
 

3.4. Where materials are returned due to a manufacturer defect or damage during delivery (and not caused by the client or a third party), we will arrange for a replacement or refund, depending on supplier policy and product availability.
 

4. Service Rectification Before Refund
 

4.1. Clients are expected to allow us the opportunity to rectify any service issues before requesting a refund.
 

4.2. If a valid complaint is received within the designated warranty or defect reporting window, we will conduct an inspection and offer corrective work at no additional cost, provided the issue falls within our scope of responsibility.
 

4.3. If rectification is declined by the client and we are prevented from correcting the issue, a refund may be reduced or voided.

 

5. Procedure for Requesting Refunds or Returns
 

5.1. All refund, return, or cancellation requests must be submitted in writing to admin@speedtrustrenovation.com, including:

• Full name and contact information

• Job reference number or invoice number

• Description of the issue(s)

• Supporting documents or photographs (if applicable)
   

5.2. Our team will acknowledge your request within 2 business days and provide a resolution or next steps within 7 business days.
 

6. Dispute Resolution
 

6.1. If a client is unsatisfied with the outcome of a refund or cancellation request, the matter may be escalated to management for a final internal review.
 

6.2. Should disputes remain unresolved, both parties agree to seek resolution through mediation before taking legal action.
 

6.3. This policy is governed by the laws of Singapore, and unresolved matters will fall under the jurisdiction of the Singapore courts.