Refund, Return & Cancellation Policy

Effective Date: 14 July 2026

This Refund, Return & Cancellation Policy outlines the terms under which Speed Trust Renovation Pte Ltd (“we”, “our”, or “us”) handles service cancellations, refund requests, and returns of materials. These terms aim to protect both the client and our company by ensuring fair and reasonable outcomes.

1. Service Cancellation Policy

  • 1.1 Notice Period: Clients are required to provide a minimum of 24 hours’ notice to cancel or reschedule any confirmed appointment.

  • 1.2 Late Cancellation Fee: Cancellations made less than 24 hours prior to the scheduled service time are subject to a cancellation fee of S$50 or 20% of the service value, whichever is greater.

  • 1.3 Deposit Forfeiture: For major renovation projects or jobs requiring the advance purchase of custom or specialty materials, cancellation after procurement or commencement of work will result in the forfeiture of any deposits paid.

  • 1.4 Unforeseen Cancellations: We reserve the right to cancel or postpone services due to unsafe conditions, force majeure events (e.g., fire, flooding, illness, or national restrictions), or other circumstances beyond our control. In such cases, clients will be notified as early as possible, and rescheduling will be arranged without penalty.

2. Refund Eligibility

2.1 Eligible Circumstances

Refunds may be considered under the following circumstances:

  • The scheduled service was not rendered due to an error or cancellation by our company.

  • A duplicate payment was made and verified.

  • The client reports valid dissatisfaction with the quality of workmanship within 3 calendar days of service completion, and the issue cannot be resolved through corrective work.

2.2 Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

  • Clients change their minds after services have already commenced.

  • Delays or disruptions due to client-side issues (e.g., unavailability, access restrictions, or withholding of necessary information).

  • Damages caused by the client, their representatives, or third parties after service completion.

  • Incomplete or inaccurate information provided by the client that results in an incorrect quotation or improper service planning.

Processing Time & Discretion:

  • Approved refunds will be processed using the original payment method within 14 business days.

  • All refund decisions are at the sole discretion of Speed Trust Renovation Pte Ltd following a formal investigation and review of supporting evidence.

3. Return of Materials

  • 3.1 Standard Policy: Materials or parts supplied by Speed Trust Renovation Pte Ltd are generally non-returnable once installation has begun, or if items have been customized/ordered specifically to client specifications.

  • 3.2 Restocking Fees: In certain cases, unused standard materials may be returned to the supplier, subject to restocking fees and supplier policies, provided they remain in a completely saleable condition.

  • 3.3 Strict Exclusions: Custom-fabricated items, perishable goods (e.g., adhesives, sealants), and clearance items are strictly non-refundable and non-returnable.

  • 3.4 Defective Goods: Where materials are returned due to a verified manufacturer defect or damage during delivery (not caused by the client or a third party), we will arrange for a replacement or refund, depending on supplier policy and product availability.

4. Service Rectification Before Refund

  • 4.1 Rectification First: Clients are expected to allow us the opportunity to rectify any service issues before requesting a refund.

  • 4.2 Corrective Work: If a valid complaint is received within the designated warranty or defect reporting window, we will conduct an inspection and offer corrective work at no additional cost, provided the issue falls within our scope of responsibility.

  • 4.3 Refusal of Rectification: If rectification is declined by the client, or if we are prevented from correcting the issue, any requested refund may be reduced or completely voided.

5. Procedure for Requesting Refunds or Returns

All refund, return, or cancellation requests must be submitted in writing to admin@speedtrustrenovation.com. To help us process your request quickly, please include:

  • [ ] Your Details: Full name and contact information.

  • [ ] References: Job reference number or invoice number.

  • [ ] Details: A clear description of the issue(s).

  • [ ] Evidence: Supporting documents or photographs (if applicable).

Our Timeline: Our team will acknowledge your request within 2 business days and provide a formal resolution or next steps within 7 business days.

6. Dispute Resolution

  • 6.1 Internal Escalation: If a client is unsatisfied with the outcome of a refund or cancellation request, the matter may be escalated to management for a final internal review.

  • 6.2 Mediation: Should disputes remain unresolved, both parties agree to seek resolution through mediation before taking any formal legal action.

  • 6.3 Governing Law: This policy is governed strictly by the laws of Singapore, and any unresolved matters will fall under the exclusive jurisdiction of the Singapore courts.